Terms & Conditions
| Terms and conditions 1. Definitions a) "The Company" means Westgate EFI Limited whose registered office is at The Street, Newchurch, Romney Marsh, Kent TN29 0DZ. b) "The Customer" means the purchaser of goods from the Company. c) "The Goods" means goods sold by the Company to the Customer. 2. Application All goods are sold by the Company subject to the following terms and conditions. All Customers who order Goods from the Company shall be deemed to have agreed to the terms and conditions. 3. Payment Terms a) Payment is due by the 20th of the month following the date of invoice. b) In accordance with current legislation, the Company reserves the right to charge interest at 8% over the bank base rate on any invoices that remain overdue and an administration fee of £100.00. 4. Title to Goods a) Title to Goods supplied by the Company not pass to the Customer until all monies owed to the Company have been paid in full. b) For the avoidance of doubt if cleared payment has not been made in full for any order Title to all and any Goods supplied remains in the Company until and unless cleared payment is made in full for all Goods supplied. c) The Company is entitled to payment for all Goods supplied whether or not Title has passed in respect of those Goods. d) Until paid for in full, the Customer is entitled to sell the goods but shall retain all proceeds of such sales on behalf of the Company. e) All risk in the goods shall pass to the Customer at the time of delivery. The Customer should insure the goods from that time for the benefit of the Company until title passes to the Customer. f) If the Customer experiences financial difficulties they must inform the Company immediately. As a consequence, the Company may provide written notice to terminate the right to sell goods that have not been paid for in full. g) At any time after the right to sell goods has been terminated, the Customer expressly gives permission to the Company to enter the Customer's premises to recover or resell the goods. 5. Prices a) The prices printed in our catalogue exclude VAT and are subject to change without notice. b) Goods will be invoiced at the current price on the date of despatch. c) VAT is charged at the appropriate rate in force on the date of despatch. 6. Carriage a) For mainland UK orders with a net value (before VAT) of more than £350, carriage is free. b) For mainland UK orders with a net value (before VAT) of less than £350, carriage is £6.50 per order. Small individual packages, where required, will be charged at £3.75 per package. c) All non-mainland UK orders are supplied on an ex-Newchurch basis. The Customer is responsible for their own carriage. However, upon request EU Customers may elect to use the Company's usual carrier and will be recharged. Please contact the Sales Office to check your status regarding carriage charges. d) Please contact the Sales Office if you have any special requirements e.g. Saturday delivery. This will generally attract an extra charge. e) Carriage will be charged on special order items unless the customer requests that the item is held until their next order. 7. Ordering a) To order, please call our Call Centre on 01303 872277 or fax your order to 01303 872522. b) If required by a Customer, when a complete order cannot be fulfilled, the missing items can be placed on back order to be delivered when available. Please let our Sales Office know if you do NOT require this facility. c) If a Customer orders goods in error, there will be a handling charge of £10.00 + VAT if the goods are returned to the Company. d) If a customer cancels an order that has been packed ready for despatch, there will be a £10.00 + VAT handling charge. e) Where appropriate a special order can be made for non standard goods, however these goods are non returnable. 8. Returned Goods a) Processing of returns is dependent on the Customer supplying the following information: • The corresponding delivery note or invoice number • Written explanation for the return and date of purchase • Sales office return code • Cost of carriage • Parcels must clearly show the delivery note number on the top left hand corner b) A Customer must initially contact the Sales Office on 01303 872277 to discuss the nature of the return, including return carriage arrangements and obtain a sales office returns code. c) No goods will be accepted back unless the Company has given authority for their return. No goods will be accepted without a sales office return code, invoice/delivery number and reason for return. d) Unless specifically agreed with the Sales Office, goods must be returned at the Customer's expense. Carriage will only be refunded on valid claims. e) Please note that clothing, footwear, rugs and horse equipment will only be handled if clean and dry. This is in accordance with current Health & Safety at Work legislation. Soiled goods will be returned to the Customer, at their expense, with an explanatory note. f) The validity of a claim cannot be confirmed until the Company has inspected the returned goods. The Customer will be informed verbally and/or in writing. g) All returns should be addressed to: Westgate EFI Limited The Street Newchurch Romney Marsh Kent TN29 0DZ h) It is requested that customers check the number of boxes delivered before signing for them, any discrepancies will be the responsibility of the customer. i) In case of loss, shortage or damaged goods - the Customer should notify the Company within 7 days of receipt (in order that a claim can be made against the carrier). j) In case of faulty goods - the Customer should notify the Company within 7 days of complaint from their customer. k) In case of non-delivery of goods - the Customer should notify the Company 7 days of date of invoice. l) Customers are requested to adhere to the Company's returns policy to help improve the overall level of service. Failure to make their claim within the prescribed timescale will prevent the Customer from making a claim. m) Customers are reminded that the Company does NOT offer goods on a sale or return basis. 9. Customer Care The staff at Westgate EFI aim to give you, our customers, a first class service. If you have any questions regarding our service, if you are unhappy or in doubt about any aspect of our service, please call our sales team on 01303 872277. Our primary aim is to ensure that you receive the service you deserve. The Westgate EFI website is subject to copyright. No part of the website may be reproduced in any shape or form without the written permission of Westgate EFI. |
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